FAQ

We offer a variety of storage unit sizes ranging from 15 sq. ft. to 157 sq. ft. Contact us for more information on which size is right for you.

Our facility is equipped with 24-hour video surveillance, electronic building access, and individual unit locks for added security. We also have onsite security personnel to monitor the premises.

Yes, we offer climate-controlled units with a central dehumidifier.

You can reserve a unit online through our website or by calling our office during business hours.

Yes, we require a refundable deposit equal to one month’s rent at the time of rental. This deposit will be returned when you move out, provided there is no damage or outstanding balance.

We offer a grace period of five days past the due date. After that, a late fee will be applied. If you are unable to make a payment, please contact our office. We have the right to block access to units until the account is paid. A late payment will also void the 50/50 deal.

Yes, your door comes equipped with an electronic lock with a code unique to you. Your code will also allow access into the building and the elevator if you have an upstairs unit. The elevator is only for cargo, not for people.

Cash is not accepted.

Accepted forms of payment include autopay from a debit card, credit card, or bank account payable at tellcityrentals.com, or by check payable to the Bulldog manager at Tell City Rentals, and mailed or hand delivered to:

818 Tell Street, Ste. 2
Tell City, IN 47586

Our office also has a secure drop box for after-hours payments. You will not receive monthly bills or statements.

Yes. We will send you a copy of the lease agreement by email once you submit your application and first payment. You can sign it and email it back or deliver it to our office at 818 Tell Street, Suite 2 in Tell City, IN. You will not receive access until we receive payment and the signed lease.

Yes, you can access your storage unit 24/7 with your unique door access code.

Our business hours are Monday through Friday, 8 a.m. to 5 p.m. at our office located at 818 Tell St., Suite 2, Tell City, Indiana.

Storage units can be used for a wide range of items.

Can be stored:

• Furniture
• Appliances
• Clothes
• Ammunition
• Electronics
• Books
• And much more

The general rule is that anything edible, illegal, flammable, combustible, or likely to rot and attract insects or rodents cannot be stored.

Cannot be stored:

• Food
• Dynamite and related materials
• Drugs
• Gas, propane tanks, oil, car batteries, or other flammable items
• Motor vehicles

Rental options are available month-to-month. The rental commitment depends on your personal needs.

No. If lighting is needed, we sell battery-operated lighting for a modest fee. The hallways are lit, so there is partial illumination in each room.

No. It is illegal to sleep or live inside a storage unit. We have a zero-tolerance policy. Anyone caught sleeping or living in a unit will be required to leave immediately and must vacate the unit within 14 days.

You will need to provide a valid government-issued form of identification, such as a driver’s license, state ID, or passport.

Please provide a 10-day notice and let us know once you have vacated your unit so you do not incur unnecessary charges.

Yes. It is up to each tenant to obtain insurance to protect their items. Please provide proof of insurance when you submit your signed lease.